My first question is, Why is there no ID#. I ended up e-mailing customer service, but so far I have had no response. Again, after several questions they asked for the ID#. When I clicked on that it said' demo version10.0 build 60905.00 id#.
I went into the application to find it under 'help' the last item. There was a voice recording that asked me to enter a product ID#. I tried numerous times after to repeat the above with same result. ' Because of the length of time to reinstall I just went into flying. The problem may be due to an incomplete install. I tried the phone item and got the next message 'An error occurred while attempting to activate product. etc.' below that there were 3 radio buttons 1-activate by internet, 2-activate by phone or 3- activate later. We apologize for the inconvenience, please check your internet connection. I could see 2 icons and the words' making connection' and then I got the message 'a technical problem occurred while accessing the online server. I loaded the game(deluxe) on my pc and got to the activation screen.
